SHIPPING POLICY

To make your shopping experience at EpicRecRooms.com the easiest possible, we have a single price on our products - and that’s all you pay (unless you want it a bit faster, or would like to upgrade the delivery options...and we make that easy too!) Other stores may have similar prices, but once you add the hidden costs like shipping, handling, taxes and more, you’ll find that no sporting equipment shopping experience is quite like ours.

There is no need to do math. We show you the price - and once you’ve added items to your shopping cart, you can see your total. We don’t make you read between the lines, add subtotals to other line items, or calculate shipping based on ten different factors.

Orders on in stock merchandise that are received before 12:00pm Central Standard Time will be fulfilled within the same day.  Most orders will be delivered within 7 business days from the date of shipping.  Weekends and Holidays are excluded. 

We offer Free Curbside Delivery in the Continental 48 states for all of our game room items.  Additional shipping charges will apply outside the Continental 48 states and will be calculated at the time of checkout. At this time, we do not accept international orders and only accept orders that are both placed and shipped within the US. We also do not accept orders within the US for shipments to US territories, APO addresses, or PO boxes. After placing your order, you will receive an email confirmation. Once your order ships out, your account will be updated with tracking information.

Most EpicRecRooms.com shipments will arrive in between 7 and 10 business days after the order is placed. As many game tables and other rec room items are quite large and heavy, they will be delivered via truck by a 3rd party freight delivery company. The delivery company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. Freight deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window.  Please note that the delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high.

  • Standard Curbside Delivery (FREE): With standard curbside delivery, the freight company is not responsible for unloading your purchase from Epic Rec Rooms from the truck, carrying it into your home, or assembling the product.  Please plan accordingly to make sure you (and a friend) are prepared to unload the game room item from the truck and bring it in to your home.
  • Curbside Delivery With Lift Gate ($75): For an additional $75, EpicRecRooms will upgrade the Standard Curbside Delivery to Curbside Delivery With Lift Gate to assist with unloading the item from the truck. You (and a friend) will still be responsible for carrying the game table (or other game room item) into your home & assembling it. 
  • In-Home Delivery ($150): In home delivery is available for an additional charge of $150. With this service, the freight company will unload the game table and place it in your game room. The company provides for placement of the rec room item only and not for assembly. Additional charges may apply for difficult to access areas or, in some cases, delivery may not even be possible.

At time of delivery, please carefully inspect your shipment thoroughly. If a box is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be fixed with a replacement part, accept delivery of the item. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately. If your order consists of several cartons, you can accept delivery of the undamaged ones and refuse only the damaged items.