FAQ
HOW CAN I CONTACT EPIC REC ROOMS?
Contact Epic Rec Rooms by calling us at 1-800-297-0747 or emailing us at CustomerCare@EpicRecRooms.com.
Telephone Business hours are Monday through Friday 8 a.m. - 5 p.m. CST. Please leave a message and your telephone call will be returned promptly.
ADVISORY
All sports activities carry the risk of personal injury. Equipment should be inspected prior to every use for damage, wear and stability. Any equipment showing wear or damage must be taken out of service immediately. The user assumes all risks of injury due to use. EpicRecRooms shall not be liable for any special, incidental or consequential damages of any kind arising with the sale, use, replacement or repair of our items.
HOW CAN I GET A CATALOG?
We do not have a printed catalog at this time. Our website catalog contains everything we currently sell, and we update it regularly when we discover great new items.
DO I GET A DISCOUNT ON LARGE QUANTITY ORDERS?
If you belong to a sports club, school, or other organization needing large quantities of any of our products, please contact customer service and we’ll help find you the best discounts available.
DO YOU OFFER ANY GUARANTEES OR WARRANTIES?
All products are guaranteed to be free against manufacturing defects in accordance with each individual manufacturer’s warranty policy. Product warranties do not cover freight, nor any labor associated with the product.
WHAT IS YOUR 110% PRICE GUARANTEE?
Our 110% low price guarantee can be found here.
WHAT IS YOUR SHIPPING POLICY
Our shipping policy can be found at www.epicrecrooms.com/about/free-shipping-guarantee
WHAT DO I DO IF MY PACKAGE WAS DAMAGED DURING SHIPPING?
Be sure to inspect your merchandise upon receipt. Concealed damages or shortages must be reported within 5 days of delivery to the carrier. All other damages must be reported directly to the carrier within 30 days.
WHEN DO I HAVE TO ORDER A PRODUCT TO GET IT BEFORE THE HOLIDAY SEASON?
All holiday orders must be placed prior to December 17th to ensure holiday delivery.
DO YOU SHIP OUTSIDE THE UNITED STATES?
We ship to most countries - if you need shipping anywhere outside the continental 48 States, just contact our customer service team at 888-383-0073 and we’ll be happy to help!
WHAT IS YOUR RETURN POLICY?
To return any EpicRecRooms product, simply contact our customer service team at 888-383-0073 and we’ll ensure that you are taken care of!
WHAT IS YOUR PRIVACY POLICY?
Epic Rec Rooms is committed to your privacy. You can read our full policy here:www.epicrecrooms.com/about/privacy
HOW DO YOU HANDLE PAYMENT SECURITY?
We secure each transaction via a 128-bit SSL. Read more at our Payment Security page.
We realize that there are a lot of sports equipment stores you can purchase from. We have assembled a great team here of people who truly love sports. We have dedicated ourselves to being able to answer your questions, help you find the best products, and getting you the best price possible.